Which of the following is a factor affecting reliability of a research instrument?
a) He interviewer’s mood
b) The nature of interaction
c) The regression effect of an instrument
d) All of the above
d) All of the above
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What is the role of the telephone during a conference call?
a. medium b. channel c. source d. context
All of the following refer to the competence of the internal audit function except:
A. supervision and review of internal audit activities. B. professional certification. C. the party in the entity to which the internal audit function reports. D. the quality of internal audit documents and reports.
When attempting to write a positive message, what should the writer take care to do?
A) Thank the reader "in advance" for cooperating B) Avoid offering additional services C) Avoid trite saying that you may have heard or read D) Avoid volunteering information about the request E) Avoid placing the bad news first
When you initiate an email, you should
A) always use a formal salutation. B) use a dark background and impressive font. C) cut and paste parts of an email from someone you disagree with. D) communicate your purpose for writing. E) include an electronic business card.