Which of the following best describes the well-known psychological phenomenon where customers talk more about negative experiences than positive experiences?
A) the chasm model
B) loss aversion
C) RATER model
D) SERVQUAL
B
You might also like to view...
Among her last words were, "I am settled in my own faith."
A) correctly punctuated B) change the comma to a semicolon C) move the period outside of the quotation mark D) add a comma after settled
Sam is charged with the crime of theft and has also had a civil suit filed against him by the
victim. Which of the following could not be a consistent outcome? A) Not guilty in the criminal case, not liable in the civil case B) Guilty in the criminal case, not liable in the civil case C) Not guilty in the criminal case, liable in the civil case D) Guilty in the criminal case, liable in the civil case
Which of the following roles asks for clarification of the values pertinent to what the team is undertaking or of values involved in a suggestion?
A) initiator-contributor B) opinion seeker C) elaborator D) energizer
You are considering two equally risky annuities, each of which pays $5,000 per year for 10 years. Investment ORD is an ordinary (or deferred) annuity, while Investment DUE is an annuity due. Which of the following statements is CORRECT?
A. A rational investor would be willing to pay more for DUE than for ORD, so their market prices should differ. B. The present value of DUE exceeds the present value of ORD, while the future value of DUE is less than the future value of ORD. C. The present value of ORD exceeds the present value of DUE, and the future value of ORD also exceeds the future value of DUE. D. The present value of ORD exceeds the present value of DUE, while the future value of DUE exceeds the future value of ORD. E. If the going rate of interest decreases from 10% to 0%, the difference between the present value of ORD and the present value of DUE would remain constant.