At the heart of any communication is____________________, a process that requires a reaction to actions or situations in the organization.

A) responsiveness
B) listening
C) interchange
D) feedback


Ans: D

Social Work & Human Services

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In general, case managers who are culturally sensitive understand that: I. each client is unique. II. sustained eye contact is essential. III. language has different meanings. IV. biases can hurt the relationship

A) ?II, III and IV B) ?I, II, III, and IV C) ?I, III and IV D) ?I, II and III

Social Work & Human Services

Answer the following statements true (T) or false (F)

1. Daniel Callahan argues that people should live out their “natural” life spans of approximately 80 years, and then they should be allowed to die. 2. Callahan argues that it is acceptable to withhold treatment from older persons, but it is unacceptable to collaborate with patients who want help in ending their lives. 3. Medicare beneficiaries who are near death are the primary cause of large Medicare payments. 4. Health care expenditures for the older population have outpaced general economic growth in recent years. 5. Medical costs in the last year of life amount to about 30% of the entire Medicare budget.

Social Work & Human Services

Depersonalization/derealization disorder is different from the other dissociative disorders

because in depersonalization/derealization, there is/are no:

a) Anxiety or distress experienced b) Experiences of contact with reality or detachment c) Perceptual disturbances d) Memory disturbances

Social Work & Human Services

The use of several different research methods to test the same finding is called triangulation

Indicate whether the statement is true or false

Social Work & Human Services