A sales representative enters the customer's account number and the system retrieves certain data about the customer from master data. This control plan addresses all of the control goals except:
A. ensure efficient employment of resources
B. ensure effectiveness of operations (timeliness)
C. ensure input accuracy
D. ensure update completeness
Answer: D
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Reema was recently promoted to facilities director at Harvest Processing. Which of the following should she do immediately as she tries to improve productivity?
A. Use the established technology with which her employees are most familiar. B. Rotate all personnel so that each has an opportunity to try something new. C. Hire new employees such that they are similar to those already on the team. D. Immediately cut costs. E. Establish a system of measurement.
Competitor targets must be identified so that marketing managers know which brands or companies offer the most likely competition for the identified customer
Indicate whether the statement is true or false
Auditing exists because users need unbiased information on which to assess management performance and make economic decisions
a. True b. False Indicate whether the statement is true or false
Experts suggest that the customer experience management (CEM) process should be all of the following EXCEPT:
A. relevant. B. intentional. C. undifferentiated. D. valuable. E. consistent.