The responsibility for receiving the proper amount of interest falls on the bondholder most heavily in the case of
a. term bonds.
b. serial bonds.
c. coupon bonds.
d. registered bonds.
C
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Which of the following is an example of a gap between management perception and the service-quality specifications?
A) The college brochure showed state-of-the-art classrooms, but when the visitors walked in, they saw peeling walls and dull lighting. B) A nurse visits a patient to show care, but the patient interprets this as an indication that something is very wrong. C) The hotel administrators think that guests want better food, but guests are more concerned with the courtesy of the waiters. D) A service center manager has asked his subordinates to provide fast service, but has not specified a time for the service to be performed. E) Customer service representatives are asked to give ample time to each customer, but must serve a minimum of 50 customers a day.
Shares of treasury stock are
a. issued shares that have been bought back by the corporation and are being held by the corporation. b. shares held by the U.S. Treasury Department. c. part of the total outstanding shares but not part of the total issued shares of a corporation. d. unissued shares that are held by the treasurer of the corporation.
The formula for price/rate variance is (AP - SP) ? AQ
Indicate whether the statement is true or false
Services are generally easier to market globally than
A. industrial products. B. luxury products. C. basic consumer staples. D. consumer products.