address issues in a timely fashion, discuss the issue in a private setting, hold discussions when no one will be rushed or interrupted, focus the conversation on one issue, keep comments focused on behaviors rather than making commentary, make specific comments about problems and solutions, focus on solutions, set clearly defined goals for improvement, allow and encourage the employee to participate in goal-setting and problem-solving proves, follow through by providing support, or follow up on progress
What will be an ideal response?
bully—has a bad temper, uses aggression to get her/his way; sniper—uses mean or nasty comments and masks them with humor;
drama queen—enjoys creating drama in the workplace by starting arguments, gossiping, holding grudges, and blowing things out of proportion;
slacker—finds any excuse not to work;
vampire—spends time joking and having fun but not doing work so others must do it for her;
grump—presents a bad attitude and infects the office with negativity;
roadblock to change—does not like change and refuses to do so;
distracter—leads the team off course due to comments and questions which stray from purpose;
patient—brings personal problems to work and discusses them on company time, all of which impact performance. The personal anecdote provided by the student should serve to demonstrate real life application of the material
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What will be an ideal response?
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Fill in the blank(s) with the appropriate word(s).
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