Providing effective customer service is relatively simple because it is usually clearer how to repair a negative experience than it is to provide an initial purchase experience that is satisfying to the customer.
Answer the following statement true (T) or false (F)
False
Repairing a negative experience is fundamentally different from providing a positive experience in the first place. No matter how effective the customer service solution, the problem is an inconvenience or involves other types of costs to the customer.
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Remedying a cost disadvantage associated with activities performed by forward channel partners (wholesale distributors and retail dealers) would not involve
A. pressuring distributors/dealers and other forward channel allies to reduce their costs and markups. B. changing to a more economical distribution strategy such as putting more emphasis on cheaper distribution channels (perhaps direct sales via the Internet) or perhaps integrating forward into company-owned retail outlets. C. collaborating with forward channel allies to identify win-win opportunities to reduce costs. D. insisting on across-the-board cost cuts in all value chain activities-those performed by suppliers, those performed in-house, and those performed by distributors/dealers. E. enhancing differentiation through activities such as cooperative advertising at the forward end of the value chain.
A gentleman farmer maniacally works on academic projects to raise funds for his true passion, farming
He has identified seven tasks and developed three time estimates (all in days) of the next big project on the farm, replacing the fence at the comedy pasture. Tasks, precedence requirements, and time estimates are shown in the table. What is the probability that the project is completed in 31 days? Activity Optimistic time Most Likely time Pessimistic time Predecessor Corner Posts 4 5 6 -- String Line 7 8 9 -- Dig Holes 10 12 14 Corner Posts Plant Posts 11 14 17 String Line Weld Top Bar 8 11 14 String Line Paint 9 11 13 Dig Holes, Plant Posts Tack Wire 9 12 16 Weld Top Bar A) 0.055 B) 0.092 C) 0.125 D) 0.187
In a bilateral contract, the offeree's promise is the acceptance
Indicate whether the statement is true or false
Which of the following most accurately describes a podcast??
A. ?A multiplayer, competitive activity B. ?An interactive version of a community bulletin board C. ?A collaborative online working space D. ?A digital audio or video file E. ?A website to share information