A nurse is appointed to a workplace committee to plan changes in the emergency department. The committee's task is to make recommendations that will provide an environment that deters violence
Which recommendations are consistent with this goal? (Select all that apply.)
a. Install bullet-resistant glass in the nurses' station.
b. Install security alarm devices in examining rooms.
c. Institute a limited toleration of violence policy.
d. Develop a minimum safe staffing policy.
e. Change security officers' uniforms to shirt, tie, blazer, slacks.
ANS: A, B, D, E
Development of a minimum safe staffing policy and installation of bullet-resistant glass and security alarm devices are part of the OSHA National Guidelines for Deterring Violence. Surveys indicate that officers better convey authority when they wear a customer friendly uniform of jacket and tie. OSHA recommends a no toleration of violence policy.
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