In the context of customer service, referrals for a business are:
A. complaints and suggestions from unsatisfied customers.
B. suggestions from sales personnel to customers about which products to purchase.
C. recommendations from satisfied customers to potential customers.
D. guidelines to be referred to in order to improve customer relations.
C
Referrals are recommendations from satisfied customers. Businesses derive much of their
new business through referrals.
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____ is the total amount that a company or person spends on information technology over its lifetime.
A. Return on investment B. Total cost of ownership C. Budget of ownership D. Value on investment
A machine constraint creates
a. an autonomation. b. a bottleneck. c. a push inventory system. d. the need for third-party logistics.
The Do-Not-Call Registry allows consumers to designate specific companies not to call them
Indicate whether the statement is true or false
If costs are allocated on a somewhat arbitrary base, what purpose does computing product costs have?
What will be an ideal response?