Answer the following statement(s) true (T) or false (F)
1. Closure involves typing final agreements, briefing with superiors about the case, and
destroying personal notes.
2. Mediators should assume that exhibiting a particular ethnicity or geographic homeland automatically means a disputant will share the dominant culture and values of that group.
3. New mediators have a tendency to rush the storytelling phase and jump to problem-
solving too early.
4. The storytelling phase is about 10% of the entire mediation process.
5. One goal of the storytelling phase is for each party to clearly state their positions.
1. FALSE
2. FALSE
3. TRUE
4. FALSE
5. FALSE
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This is the term that referred to the era in which businessmen and bankers used heavy-handed tactics and noncompetitive strategies to beat the competition
A) spin doctors B) prohibition C) subliminal advertising D) robber barons E) false marketing
When Jeanne tells Dave, "I'm so stoked! I got an A on my chemistry midterm," and Dave replies, "I'm hungry. Let's get some lunch," Dave is engaging in __________
a) confirmation b) disconfirmation c) rejection d) indiscrimination
By 2014, mobile internet will probably overtake desktop Internet use
Indicate whether this statement is true or false.
In the service of social harmony, politeness often discourages the expression of negative emotions (even if they are felt) and encourages the expression of positive emotions (even if they aren't felt). In what ways is this good for the individual and/or the society? In what ways is it bad? Using what you know about emotion, make a case for and a case against politeness (as it relates to emotional expression).
What will be an ideal response?