Within the past month, there has been a change in the nursing documentation requirements at the hospital. The nurses have been trained in the new requirements and are documenting as requested, with the exception of one nurse
This nurse has been unable to attend any of the documentation in-service meetings and has been too busy to attend a private training session with the nurse manager. Meanwhile, she continues to use the old documentation process. What do the nurse's actions illustrate?
1) Unfreezing
2) Active resistance
3) Passive resistance
4) Comfort zone
ANS: 3
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