Sympathy and empathy are essentially the same thing except sympathy uses more worker owning statements to convey feelings. (p. 83)
Indicate whether the statement is true or false
FALSE
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A "client"
A. Is an individual who depends on a professional worker for service. B. Is similar to a patient who needs attention to regain health. C. Is best understood as a consumer of services D. Can be a community working in partnership with a professional worker.
In the discussion of leader interventions for difficult group members, the authors state that if all other interventions fail, the leader may have to remove the members from the group. For which two classifications was removal from the group a possible intervention?
a. Self-Centered and entitled behavior and the silent group member b. Manipulation and hidden agendas and the distracting and diverting member c. The argumentative and abusive group member and the resistant group member d. Manipulation and hidden agendas and the argumentative and abusive group member e. The silent group member and the distracting and diverting member
How many scores can be expected to be below 2 standard deviations above the mean (z= +2) for the normal distribution?
a. 98% b. 84% c. 16% d. 2%
To make sure the group engages in productive controversy, it is most important that they
a. Brainstorm all possible ideas b. Have each individual publicly state their opinion c. Have everyone argue for opposing positions d. Reach a decision containing everyone's ideas