Which staff action would indicate a staff communication problem?
1. Participative management
2. Metacommunication
3. Silence
4. Asking for information to be repeated
3
Explanation: 1. If the staff is engaged in participative management, there is likely not a communication problem.
2. Metacommunication is the perception of verbal and nonverbal communication and does not indicate a problem is present.
3. Silence can be a healthy part of the communication process, but can also indicate a problem. The manager should investigate for issues.
4. Asking for information to be repeated is a form of clarifying the message. This is a healthy response.
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