Answer the following statements true (T) or false (F)
1. Information overload occurs when information, requests for feedback, taking on new projects, responding to questions, answering the phone, and completing required online classes for work on top of taking care of loved ones, children, pets, and other family matters leaves us feeling as though things are spinning out of control.
2. Because of the distance a message has to travel, computer-mediated communication occurs in asynchronous time.
3. For the purposes of organization, all e-mail should be sent to one inbox and then filtered into separate folders within that inbox.
4. Spam is a term used to describe the practice of sending fraudulent e-mails in an attempt to steal sensitive information from the user.
5. It’s important that you become a more reflective communicator if you want to achieve professional excellence.
1. TRUE
2. FALSE
3. FALSE
4. FALSE
5. TRUE
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"The customer is always right":
A) is the best attitude to get employees to give great service. B) may distort the importance of thinking about win-win relationships, not who is right and who is wrong. C) is an excellent motto for any organization. D) sets up companies to fail when the customer is actually wrong.
The United Way of Greater Toronto (UWGT), like many charities, was sitting on a gold mine of donor data. Unfortunately, UWGT was not certain how to use that information to its greatest advantage. UWGT could blanket past donors with generic mailings, but it could not offer donors information that would convince them to donate to UWGT over other charities. Which of the following tools would be most useful for the nonprofit organization to use?
A. a competitive intelligence framework B. a customer relationship management plan C. a customer-oriented marketing program D. a database warehouse E. a flexible marketing system
One type of revenue is the settlement of a liability that occurs as a result of a company's primary operating activities
Indicate whether the statement is true or false
Authorization of purchases in a merchandising firm occurs in the inventory control department
Indicate whether the statement is true or false