The nurse using critical thinking to enhance communication with patients is one who
a. Shows sympathy appropriately.
b. Uses automatic responses fluently.
c. Self-examines personal communication skills.
d. Demonstrates passive remarks accurately.
ANS: C
Nurses who use critical thinking skills interpret messages received from others, analyze their content, make inferences about their meaning, evaluate their effects, explain rationales for communication techniques used, and self-examine personal communication skills. Sympathy is concern, sorrow, or pity felt for the patient and is nontherapeutic. Clichés and stereotyped remarks are automatic phrases that communicate that the nurse is not taking concerns seriously or responding thoughtfully. Passive responses serve to avoid conflict or to sidestep issues.
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