List the components in the customer relationship management process.
What will be an ideal response?
There are a number of components in the CRM process:
- Operational (involving sales and service representatives).
- Relational/Collaborative (involving interaction with customers through such means as e-mail).
- Technological Web pages and automated voice response, or AVR, systems.
- Analytical (involving analyzing customer data for efforts like marketing and financial forecasting).
You might also like to view...
Following a lenient credit-granting policy will probably result in fewer defaults by customers
Indicate whether the statement is true or false
If a formal employee wants to give information to the IRS about shady tax dealings about the employer when the disputed amount is $500,000, the best approach is to use the:
A. Informants program. B. Whistleblower Program. C. Either a. or b. but not both. D. Neither a. nor b.
The price-earnings multiple reflects the growth prospects and riskiness of a firm
Indicate whether the statement is true or false
Tangible assets would not include
A) personal residences. B) commodity and financial futures. C) gold. D) collectibles.