The employees who interact with dissatisfied guests must be ______.
a. management
b. emotionally ready to deal with them
c. quick to politely explain how the guest is incorrect
d. empowered enough to give the guest whatever they want to fix the problem
b. emotionally ready to deal with them
You might also like to view...
Customers lined up for hours to be among the first to purchase the new iPad. The excitement for the product would be considered ______ in the system.
A. an input B. feedback C. an output D. affirmation E. a transformation process
Highspeed Motors is planning to introduce its new sports bike into the market. It collects data on prices, designs, features, and performance of sports bikes manufactured by other companies from their respective Web sites
What type of data is being used by Highspeed motors in this case?
When a partner leaves a partnership, it is possible that total assets will be unaffected
Indicate whether the statement is true or false
Daily meetings, open communication, face-to-face interaction, and accessibility are all behaviors of which type of leader?
A. task B. relationship C. opportunistic D. paternalistic/maternalistic