Which of the following is not true about quality costs?

a. Lost sales resulting from quality problems would be classified as external failure costs.
b. If a company is doing a good job in prevention activities, appraisal costs should be minimal.
c. It is generally less expensive if a defective good is shipped to a customer than if the defect is detected prior to shipment.
d. Generally, if a company devotes resources to prevention, its appraisal, internal failure and external failure costs should decline.


c

Business

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