In the ethical decision-making process, identify the steps that might arise in reverse order, depending on the circumstances.
A. Identifying relevant ethical issues; considering the impact of a decision on stakeholders
B. Determining the facts of the situation; identifying the impact of the decision on stakeholders
C. Determining the facts the situation; identifying relevant ethical issues
D. Identifying the impact of the decision on stakeholders; considering available alternatives
Answer: C
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The organizational dimension of an employee’s diversity ______.
a. can be unchanging or evolving b. is the most difficult dimension with which to categorize a person c. has little influence over how others perceive us d. has little effect on how we perceive others
The Dale Carnegie Institute offers tips for building rapport with customers. Which of the following is not one of those tips?
A. Find out what you can do to help your customer. B. Have a cheerful expression. C. Find reasons to compliment your customers. D. Ask questions about your customer. E. Let the customer know your expertise.
When Dr. Horton checked in at the Ritz-Carlton, it was 3 a.m. He had been traveling for over 12 hours and was exhausted. His suit, which he needed for a speech that morning, looked like he had slept in it. Karen, the night clerk, offered to find a 24-hour dry cleaner and have the suit cleaned while Dr. Horton got a few hours of sleep. Karen's actions are an example of
A. empowerment of employees to meet customers' needs. B. procedural fairness. C. specific service standards. D. the variability associated with service quality performance. E. public relations to increase puffery.
It is not a violation of United States law for a domestic company to import goods created by forced or indentured child labor if this type of "labor" is commonly allowed in that foreign country
Indicate whether the statement is true or false