One of the four goals of delivering bad news is to ________
A) state the news clearly, yet sensitively
B) protect the audience's self-esteem by only hinting at the news
C) offend your audience if necessary to get the message across
D) gloss over the facts that may cause legal complications
E) budget additional time to re-explain the message
Answer: A
Explanation: A) One of the four goals of delivering bad news is to state the news clearly, yet sensitively. The audience should understand the message without feeling personally offended. The message should allow the audience to maintain self-esteem and a positive self-image.
You might also like to view...
Which instance below is not considered one of the occasions in which organizational culture can become dysfunctional and create hindrances as stated in the textbook?
a. Mergers and acquisitions b. Organizational diversity c. Organizational mission d. Organizational change
An express warranty requires that the warranty be expressed in words
a. True b. False Indicate whether the statement is true or false
Flexo Trucking Company transports hazard-ous waste. Garn is a Flexo driver, whom the company knows drives longer hours than federal regula-tions permit. One night, Garn exceeds the limit and has an accident. Spilled chemicals contaminate Hill City's water source, forcing the residents to move away. Flexo acted unethically because A) Flexo showed reckless disregard for Hill City's residents and
others. B) ?Garn exceeded the federal time limit. C) harm was caused by an unfortunate accident. D) Hill City should have better protected its water source.
The QuickBooks Setup window allows you to enter __________ information.
a. Vendor b. Customer c. Banking d. All of these