List and briefly describe the three different sets of options formed by customers in the search for alternatives through internal and external information sources

What will be an ideal response?


a. Evoked or consideration set – this is the set of products from which the customer will choose to purchase.
b. Inert set – this is the set of products that the customer has no intention of buying or has no information about.
c. Purchase set – this is the set of products the customer has actually chosen within a specified period of time.

Business

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Applied to negotiations, ________ refers to the overall plan to accomplish one's goals in a negotiation and the action sequences that will lead to the accomplishment of those goals.

Fill in the blank(s) with the appropriate word(s).

Business

The term net worth is a more accurate term than owner's equity because assets are recorded at original cost rather than at current value

Indicate whether the statement is true or false

Business

Which of the following is a method used to define accounts in terms of their size?

A. KISS B. FAB C. OAKS D. SELL E. ELMS

Business

Under an antilapse clause, an insurance policy will not lapse under any circumstances

Indicate whether the statement is true or false

Business