An enduring process in which a manager establishes systems and monitors the health status, re-sources, and outcomes for a targeted aggregate of the population is called:
a. case management.
b. care management.
c. disease management.
d. demand management.
ANS: B
Care management is an enduring process in which a manager establishes systems and monitors the health status, resources, and outcomes for a targeted aggregate of the population. Case man-agement is defined as a collaborative process of assessment, planning, facilitation, care coordina-tion, evaluation, and advocacy for options and services to facilitate an individual's and family's comprehensive health needs through communication and available resources to promote quality cost-effective outcomes. Disease management constitutes systematic activities to coordinate health care interventions and communications for populations with disease conditions in which client self-care efforts are significant. Demand management seeks to control use by providing clients with correct information and education strategies to make healthy choices, to use healthy and health-seeking behaviors to improve their health status, and to make fewer demands on the health care system.
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