You respond quickly to a call but the patient is already dead when you arrive. The patient's brother becomes very angry with you, even though it is clear that the patient would have died even if you had arrived earlier. What should you do?
A. Apologize for not arriving in time to save the patient, because the brother is in denial.
B. Advise the brother to move out of the anger stage and into acceptance, since there is nothing to be done for the patient.
C. Remain tolerant and recognize that anger is part of the way people deal with death.
D. Remind the brother that you got there as fast as you could and that the patient was a hopeless case.
Answer: C
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