The manager notes that a neonatal intensive care unit (NICU) nurse is practicing culturally competent care. What did the manager observe to make this decision? Select all that apply
1. Respects the rituals of the ethnic group of a new mother
2. Explains the processes that are followed in an American hospital
3. Speaks a few phrases in the language of a non–English-speaking client
4. Discusses the odd practices that a client from Europe wants to have done
5. Contacts an interpreter to facilitate communication with a Spanish-speaking client
1, 3, 5
Explanation:
1. Evidence of cultural competence includes respecting the rituals of the client's ethnic group.
2. Explaining the processes to be followed in an American hospital can be perceived as being ethnocentric behavior.
3. Evidence of cultural competence includes learning the language, or at least several key phrases, of at least one of the cultural groups with whom the nurse interacts.
4. Discussing a non-American client's odd practices could be perceived as being ethnocentric behavior.
5. Evidence of cultural competence includes providing for the services of an interpreter if a language barrier exists.
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