The dairy salesperson asked the store purchasing agent, "Do you think you'll need 10 or 12 pallets of ice cream for your 'Summer Buster' sales promotion?" This is an example of a(n):
A. indirect suggestion.
B. counter offer.
C. manipulative suggestion.
D. autosuggestion.
E. empathy suggestion.
Answer: A
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When a country like China is experiencing rapid economic growth, policymakers are likely to:
A) look more favorably on outsiders. B) look less favorably on outsiders. C) experience more resistance toward outsiders. D) feel threatened by outsiders. E) none of the above
Companies can deduct the cost of training as a business expense.
Answer the following statement true (T) or false (F)
In terms of phone use, good etiquette suggests which of the following as being most important?
A) Speaking softly so others in the work space are not disturbed B) Don't waste time identifying yourself—it is no longer necessary with caller I.D. C) Allow calls to go to voicemail whenever possible to keep a record of calls D) Identify yourself when answering the phone before asking how you can be of help E) Using voice mail instead of other means for messaging
At their essence, different generations of technology users tend to have the same needs and expectations with regards to service desk and support.
Answer the following statement true (T) or false (F)