Answer the following statements true (T) or false (F)
1. Most guests fill out a comment card before leaving the service location.
2. The comment cards returned to a restaurant are particularly valuable because they represent a true random sample.
3. In the critical incident technique, the moments in the guest experience are classified as dissatisfiers, neutral, or satisfiers.
4. SERVQUAL assesses guest perceptions, not objective reality.
1. False
2. False
3. True
4. True
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Each employee's and each group's ongoing efforts to gather information and apply the information to their decisions in a learning organization is referred to as
A. critical thinking. B. continuous learning. C. groupthink. D. cognition. E. innovation.
________ sales force consists of manufacturers' reps, sales agents, and brokers who earn a commission based on sales
A) Virtual B) Domestic C) Contingent D) Contractual E) Decentralized
Which of the following approaches address inter-firm collaboration?
a. The Industrial Organization (IO) approach b. Institutional theory c. Contingency theory d. The Machiavellian approach
Projects are said to be in analysis paralysis if so much time is spent ________
A) in the system definition phase of the systems development life cycle (SDLC) B) on project scheduling C) documenting the requirements D) designing the system components