Which of the following expressions is termed the investment turnover factor as used in determining the rate of return on investment?
A) Invested Assets/Sales
B) Income From Operations/Invested Assets
C) Income From Operations/Sales
D) Sales/Invested Assets
D
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A service is described as being inseparable because ________.
A. its quality is only as good as that of the provider himself or herself B. it is produced and consumed at the same time C. it can be experienced by a customer before utilization D. it can be easily separated from its provider E. it cannot be seen, heard, tasted, or felt by a customer
Give a specific example of putting followers first.
What will be an ideal response?
A customer enters a business and joins the one line that snakes back and forth through the lobby in order to receive service
The initial part of the service is performed by one customer service representative, after which the customer enters a second, shorter line to complete the service before leaving the establishment. Which description of this waiting line system is appropriate? A) single channel, single phase B) single channel, multiple phase C) multiple channel, single phase D) multiple channel, multiple phase
To minimize risk, investors that purchased mortgage-backed securities (MBSs) also bought ________ to transfer the risk of those securities to someone else, in case those MBSs failed
A) adjustable-rate mortgages B) credit-default swaps C) loan-to-value notes D) asset-backed equivalents E) debt-security derivatives