While studies comparing facial expressions have found that certain universal expressions are easily understood, connotations for gestures can vary. Thus, interpreting nonverbal behavior requires understanding __________.
A. the intent of the receiver
B. the grammatical syntax of accompanying words
C. the family relationships of those involved
D. the cultural norms governing it
Answer: D
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In the “Looking At Diversity” reading, Marilyn Jorgensen recommends which of the following strategies when working with people from a different cultural background?
a. Face conflict head on, and get to the bottom of any conflicts right away. b. Slow down and adopt an attitude of curiosity. c. Show genuine interest in the other person. d. both b and c e. none of the above
Identify and explain the three guidelines for ethical listening discussed in your textbook.
What will be an ideal response?
The leader places a new topic brought up by a member during the meeting on a separate flip chart, board, or piece of note paper for consideration later. This is called placing off-topic items in the
A. parking lot. B. chart topics. C. temporary agenda. D. the "to do" file. E. "new business" agenda item.
Which of the following terms is a measure of dispersion?
a. Abscissa b. Median c. Ordinate d. Variance