Customer contact is measured by the percentage of time the customer must be in the service-delivery system relative to the total time it takes to provide the service
Indicate whether the statement is true or false
True
You might also like to view...
Which of the following statements is CORRECT?
A. Some of the cash flows shown on a time line can be in the form of annuity payments, but none can be uneven amounts. B. A time line is not meaningful unless all cash flows occur annually. C. Time lines are not useful for visualizing complex problems prior to doing actual calculations. D. Time lines cannot be constructed in situations where some of the cash flows occur annually but others occur quarterly. E. Time lines can be constructed for annuities where the payments occur at either the beginning or the end of the periods.
Real-time processing would be most beneficial in handling a firm's
a. fixed asset records b. retained earning information c. merchandise inventory d. depreciation records
In one sentence, what does updating a master file record involve?
Accrued liabilities often arise as a result of the passage of time
Indicate whether the statement is true or false