Which one of the following is least likely to be a qualification sought by an employer?
A) ability and interest in working alone most of the time
B) customer service orientation
C) adaptability to change
D) cross-cultural skills
Answer: A
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Which of the following is the most appropriate apology when writing a negative news message?
A) "I am sorry you had a problem with this product, and please know this issue will never happen again." B) "If this issue has created any problems for you, we are sorry." C) "I am sorry to hear of your difficulties with this product." D) "I am sorry to hear of your difficulties, as we sell millions of these products a year and no one else has expressed any concern with them." E) "I am sorry if anyone had difficulties with this product."
Mentioning the sponsor of a project in the question might bias the respondent towards the sponsor
Indicate whether the statement is true or false
Cash is a temporary account
Indicate whether the statement is true or false
The traditional marketing strategy of selling umbrellas when it is raining is an example of how ________ factors influence consumers' decisions.
A. situational B. shopping C. economic D. interpersonal E. psychological