In the reasons section of a negative message, you should

A) prepare the reader for the negative news.
B) state the bad news directly.
C) apologize for the negative decision.
D) establish common ground with the reader.
E) indicate the company policy that leads to the bad news.


Answer: A
Explanation: A) If you do a good job of laying out your reasoning, you will prepare the reader for the main idea, which is the bad news itself.

Business

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