According to the Case: Truett Cathy, Founder of Chick-fil-A, how did a Chick-fil-A Operator (restaurant manager) describe his goals for his employees?
a. he uses learning goals
b. he sets very specific goals in terms of the number of customers served per hour, the number of sandwiches made per hour, etc. and times employees carefully
c. he uses a profit-sharing plan with every employee, including the part-timers
d. he takes a personal interest in each employee, and stated, “My goal for them first is to be successful in life, and then to be a good Chick-fil-A team member.”
d. he takes a personal interest in each employee, and stated, “My goal for them first is to be successful in life, and then to be a good Chick-fil-A team member.”
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