SAGE News Clips: LicensesDescription: California recently began offering driver's licenses to undocumented immigrants. To prepare for the rush of applications, the California Department of Motor Vehicles hired 900 new employees. Despite the long lines and difficult process, those like Javier Vazquez Medina are proud to be able to drive legally. Check out this video to learn more about the structure of bureaucracies and the experiences of undocumented immigrants living in the United States.Click on the above link to access the Interactive eBook. Once you've signed in, scroll to page 147, and watch the video. When you've finished watching the video, come back to the test, and answer the following questions:New applicants for a driver license must bring documentation and complete an
application. Which routine operation of a government bureaucracy does this process exemplify?
A. specialized offices
B. hierarchy
C. technically competent administrative staff
D. impersonality in record keeping
Answer: D
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