You are in a hurry and quickly set up your patient. You are ready to start the venipuncture procedure when the patient asks, "so how does this go?" It is clear the patient has never had his/her blood drawn before. What should you do?
A. Say, "I'm going to draw your blood for a test" and proceed.
B. Explain the procedure to the patient and answer any questions he/she has.
C. Send the patient to another phlebotomist; you don't have time for this!
D. Position the patient's arm, tell him/her to make a fist, and finish the procedure.
Answer: B
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