Which of the following is a guideline for effective emotional listening?

a) Focus the conversation on yourself.
b) Try to solve the other person's problems.
c) Empathize with the other person.
d) Interrupt when you have questions.


Answer: c

Communication & Mass Media

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When Linda McMahon, known as the queen of the World Wrestling Federation, decided to run for the U.S. Senate she faced all of the following challenges EXCEPT

A) convincing voters that being CEO of WWE qualified her to hold a high political office. B) overcoming voters' memories of the bitchy image and antics she presented ringside on TV. C) putting $50 million of her own money into her campaign. D) raising contributions from deep-pocketed donors and special interest groups.

Communication & Mass Media

The ethics and morals involved in the use of technology involve

A.) the technology solely. B.) the content of messages. C.) the technological tools. D.) the users of technology. E.) the systems of expression.

Communication & Mass Media

Which of the following is not one of the strategies discussed in Chapter 15 to help a speaker

establish an image of competence on a subject. a. Know your subject. b. Discuss your ideas. c. Document your ideas. d. Cite your sources. e. Acknowledge personal involvement with your subject.

Communication & Mass Media

What would violate the high ethical standards for a speaker?

A. respect for the listeners B. respect for the topic C. responsibility for statements D. appealing to specific homogenous audiences

Communication & Mass Media