Ms. Lowell arrives for an appointment on February 8, 2017. She last visited the practice on May 14, 2016, and is scheduled to see the same physician. What should you, medical office receptionist, ask Ms. Lowell to do upon arrival?
A. Complete all forms required for new patients.
B. Just have a seat and wait for the physician.
C. Review and update the information on file, in case there are changes.
D. Call her insurance company to verify coverage.
Answer: C
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