Which of the following is a customer service measure of time?
a. order fulfillment
b. customer complaints
c. on-time deliveries
d. response times to emergency situations
a. order fulfillment
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When an organization has an interest in increasing the efficiency and speed of communication between managers at different levels and in different departments, then ________.
A. upward communication works best B. diagonal communication should be used C. lateral communication is ideal D. upward communication works the fastest
A production process produces 2.5% defective parts. A sample of five parts from the production process is selected. What is the probability that the sample contains exactly two defective parts?
A. 0.2637 B. 0.0058 C. 0.0000 D. 0.0250
Which of the following financial statements includes information about a firm's assets, equity, and liabilities??
A. ?Income statement B. Cash flow statement? C. ?Balance sheet D. ?Statement of retained earnings E. ?Statement of changes in long-term financing
In almost all cases, poorly performing CEOs are eventually fired because of their lack of performance.
a. true b. false