Most customers want to achieve a fair solution following a service failure. All of the following factors affect a person's perceptions of "fairness" in these kinds of situations except
A. observed treatment of other customers.
B. the nature or severity of the service failure.
C. the firm's policy on service recovery.
D. the customer's experience with other firms.
E. stories of service recovery told by friends and family.
Answer: C
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The nature of firm strategy, structure, and rivalry is the final determinant of a nation's diamond. What does this statement refer to? How does domestic rivalry differ from foreign rivalry? Please explain in detail
What will be an ideal response?
Flubber Corporation owns 40 percent of the voting stock of Rhim Corporation and accounts for the investment using the equity method; Rhim Corporation reports a net loss of $30,000 . Flubber Corporation's entry to record the share of loss is:
a. Loss, Rhim Corporation Investment 12,000 Investment in Rhim Corporation 12,000 b. Loss, Rhim Corporation Investment 12,000 Loss, Rhim Corporation Investment 12,000 c. Investment in Rhim Corporation 30,000 Cash 30,000 d. Investment in Rhim Corporation 12,000 Cash 12,000
Nonprofit organizations have a competitive advantage over for-profit organizations securing government contracts because ______.
A. government officials trust nonprofits more than for-profits B. public officials perceive for-profit organizations provide poorer services C. government officials no longer perceive for-profit organizations as creditworthy D. nonprofits are distancing themselves from relationships with for-profit organizations
In order to determine the validity of its tests, BluTech compares the test scores of job applicants against the performance data of existing employees. BluTech is validating its tests through predictive validity.
Answer the following statement true (T) or false (F)