A human resources (HR) director has brought to a nurse director?s attention a high turnover rate for their department
The nurse director informs the HR director that the department has experienced several staff with personal issues that have caused them stress. The director informs the HR director it is a coincidence. The HR director informs the CNO (chief nurse officer) of the turnover rate and discussion with the nurse manager. Which action would be appropriate by the CNO? 1. Investigate the matter with current nursing staff and those who have left the organization.
2. Call the nurse director and inquire as to why turnover rate is high.
3. Discuss the matter with other nursing directors.
4. Discuss the matter with the CEO (chief executive officer).
1
Explanation: 1. The CNO should investigate the matter to determine what has caused a high turnover in staff.
The HR director has already discussed the issue with the nurse director, who does not
acknowledge there is an issue with turnover. Reviewing exit interview notes of employees who
have left and discussing the matter with current staff will provide the CNO with information
regarding the director?s management style.
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