Which one of the following statements is true of listening?
A. It does not play a significant role in quality customer service.
B. Most people take the listening skill for granted.
C. It is a passive physiological process of receiving sound waves and transmitting them to the brain, where they are analyzed.
D. It is synonymous with hearing.
Answer: B
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Answer the following statement true (T) or false (F)
One of the first steps in choosing an HRIS is for the HR personnel to
A. evaluate the most time-consuming tasks. B. examine the user-friendliness of the software. C. calculate the cost savings in using an HRIS. D. calculate the time required to train the HR staff.
While carefully developed policies and procedures guide behavior, they need to be reinforced with all the following except
A. effective communication. B. threats of dismissal. C. enforcement. D. monitoring.
A large business must provide notice before closing a plant that employs a certain number of workers.
Answer the following statement true (T) or false (F)