You developed a program logic model for an e-learning curriculum to be used by new call center agents as part of their orientation program.Now you are converting your program logic model to a training impact model as described by Brinkerhoff. Insert each of the following items under the appropriate category of the training impact model in the table.
? E-learners’ course test scores
? Call center agents’ successful use of techniques learned from e-learning courses
? Average number of minutes spent per call
? Callers’ satisfaction levels
Program capabilities are similar to accomplishments of learning objectives and Kirkpatrick’s Level 2 results, and they address the results that happened to the program participants (immediate recipients).
Critical actions are behavioral changes, similar to Kirkpatrick’s Level 3 results, and they also address the results that happened to the program participants (immediate recipients).
Key results are the results of critical actions – what performers (program participants) leave behind.
Business goals are achieved by a collection of key results and often address the results happened to the group of downstream indirect impactees of the program.
You might also like to view...
A child does not have to respect him- or herself before he or she can learn to respect others
a. True b. False Indicate whether the statement is true or false
A 1950s study done by Maslow and Mintz looked at how a beautiful room and an ugly room affected the way children viewed photographs. This study revealed that when children viewed the photos in an ugly room they were more likely to:
a. find them full of energy and well-being. b. want to meet the people in the photos. c. become tired and irritable. d. do the same things they did in a beautiful room.
Describe what is involved in developing good study habits
What will be an ideal response?
Students with cerebral palsy are more likely to tire easily, have headaches, and feel overwhelmed and frustrated
Indicate whether the statement is true or false