The nurse manager assesses that two staff nurses are engaged in a conflict that is having a negative impact on client care. The manager meets with the nurses involved and identifies the conflict
An attempt is made to resolve the conflict through knowledge and reason. What strategy is this manager using? 1. Confrontation
2. Resolution
3. Negotiation
4. Forcing
1
Rationale 1: Confrontation is the most effective means of resolving conflict, in which the conflict is brought out in the open and deliberate attempts are made to resolve it through knowledge and reason.
Rationale 2: Resolution is the final stage of conflict management that occurs when a mutually agreed-upon solution is arrived at and both parties commit themselves to carry out the agreement.
Rationale 3: Negotiation is a technique in which the conflicting parties give and take on various issues.
Rationale 4: Forcing is a conflict management technique that forces an immediate end to conflict but the cause is not resolved.
Global Rationale:
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