The words "aloof" and "stuffy" describe which side of which of the following styles?
A) the immature side of the supportive style
B) the mature side of the supportive style
C) the immature side of the reflective style
D) the mature side of the reflective style
E) the mature side of the directive style
C
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Emma is the manager of a small beauty salon. She deals with different kinds of customers and has to ensure that the customer needs are identified and satisfied. To develop an effective customer service, she should do which of the following?
A. Exclude the information collected from customer feedback surveys when measuring the service performance of her salon B. Continually strive to gain new knowledge and skills and deliver the level of service equal to that offered by established salons C. Always use "they" language when dealing with customers and hide behind "company policy" when handling customer problems D. Focus on taking a one-time service or sales opportunity approach instead of developing an ongoing relationship with customers
Knowledge management is the attempt by organizations to put procedures and technologies in place tofilter and separate the most relevant knowledge.
Answer the following statement true (T) or false (F)
Which is true concerning demonstrations?
a. Demonstrations should be done only by the person presenting. b. Demonstrations should always include volunteers from the audience. c. Demonstrations will distract from the speaker. d. Demonstrations should be done with an assistant if necessary.
The emergence of the cloud technology has restricted more mobile, portable opportunities for salespeople.
Answer the following statement true (T) or false (F)