How does The Delta Cafes Group (Case Example – 1.3) view their workforce ?
a. A disposable labor force
b. An upwardly mobile labor force
c. An uneducated, unskilled labor force
d. A skilled labor force
b. An upwardly mobile labor force
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Which of the following helps an organization focus on minimizing any harmful effects it may have on the environment?
A) Six Sigma B) ISO 9000 C) ISO 14000 D) total quality management (TQM) E) cannibalization
A process that produces in high volume with little flexibility is likely a(n)?
a. Assembly line b. Continuous process c. Batch process d. Job shop
You have just completed a week-long stay at a hotel/resort that hosted your company's national sales meeting. You were dissatisfied overall with the hotel's service and would like to send a message to the management of the hotel. How would the hotel benefit from your constructive criticism? What tone should the message have?