Cliff is actively trying to improve his conflict management skills, so he has approached his latest conflict as a negotiation and one that will result in a win-win situation

Although he knows he and his partner will have to both give something up to get there, he sees this as a positive and productive process. Cliff is demonstrating the conflict management style of __________.

Fill in the blank with correct word


compromising

Communication & Mass Media

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High-context listeners pay closer attention to _____ than low-context listeners

A) statistics B) nonverbal cues C) verbal cues D) personal anecdotes

Communication & Mass Media

Which of the following is false regarding assertive behavior?

A. If you are assertive, you will always get your way. B. Being assertive probably will not get the negative reactions that you might receive if you were aggressive. C. DESC scripting is a way of dealing with interpersonal conflicts that centers on the process of describing, expressing, specifying, and stating consequences. D. When you decide to be assertive, be aware of the consequences; do not make a threat unless you are willing to accept the responsibility and take the action.

Communication & Mass Media

The task dimension offers the best indicator for assessing a group's level of productivity

True False

Communication & Mass Media

Lisa is a waitress at a restaurant. After she greets a table of customers, she will list that day's specials and take drink orders. After returning with the drinks, Lisa will then take orders for appetizers and entrées. Because she performs these ________ rituals with every table, her ability to do her job is enhanced.

A. personal B. daily C. task D. social

Communication & Mass Media