If a salesperson learns that a customer has been lost to a competitor, it is best to visit the customer and discuss the serious mistake that has been made.
Answer the following statement true (T) or false (F)
False
If you have lost the customer to a competitor completely, let the customer know you have appreciated past business, that you still value the customer's friendship, and that you are still friendly. Remember to assure this lost account that you are ready to earn future business.
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Which of the following is NOT a type of team?
A) Project teams B) Cross-functional teams C) Virtual teams D) Imaginary teams
Before a supervisor can make decisions about how to trim costs, he or she has to know where the money is going. The most important source of such information is the
A. code of ethics. B. vision statement. C. budget report. D. employee handbook.
One of the reasons the International Court of Justice (ICJ) is so vital to the resolution of international business disputes is that all parties are bound by the ICJ's decisions. Because of this, the Court has vast enforcement power
a. True b. False Indicate whether the statement is true or false
The purpose of Consolidated Omnibus Budget Reconciliation Act (COBRA) generally is:
a. to regulate pension plans b. to provide for the continuation of health insurance coverage c. to prevent disqualification in health insurance coverage because of pre-existing conditions d. none of these