The appearance of service technicians and of the service equipment is referred to as _____ in SERVQUAL
a. responsiveness
b. assurance
c. reliability
d. tangibles
d
Business
You might also like to view...
Which of the following leases are most commonly used by community and neighborhood centers?
A. Variable-rate lease B. Percentage lease C. Fixed-rate lease D. Pro bono lease E. Sliding scale lease
Business
Define business process reengineering (BPR)
Business
Refer to the Balance Sheet Accounts of Greek Corporation. The value of net working capital at the year-end is ________
A) $11,740 B) $6,450 C) $11,090 D) $2,750
Business
Every registration filed with the SEC is held in confidence until the business permits disclosure
Indicate whether the statement is true or false
Business