The design and delivery of high-value customer service activities is referred to as __________.
What will be an ideal response?
The customer service process
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Assume that your cousin holds just one stock, Eastman Chemical Bonding (ECB), which he thinks has very little risk. You agree that the stock is relatively safe, but you want to demonstrate that his risk would be even lower if he were more diversified. You obtain the following returns data for Wilder's Creations and Buildings (WCB). Both companies have had less variability than most other stocks over the past 5 years. Measured by the standard deviation of returns, by how much would your cousin's risk have been reduced if he had held a portfolio consisting of 60% in ECB and the remainder in WCB? (Hint: Use the sample standard deviation formula.)
Year ECB WCB 2011 40.00% 40.00% 2012 ?10.00% 15.00% 2013 35.00% ?5.00% 2014 ?5.00% ?10.00% 2015 15.00% 35.00% Average return = 15.00% 15.00% Standard deviation = 22.64% 22.64% A. 3.29% B. 3.46% C. 3.65% D. 3.84% E. 4.03%
While a regional shopping center predominately sells shopping goods, a neighborhood shopping center concentrates on the sale of convenience goods
Indicate whether the statement is true or false
___________ is the extent to which we can remain calm and composed.
a. Emotional composure b. Emotional stability c. Emotional intelligence d. Self-regulation
One of the seven needs that alone or in combination appears to motivate the vast majority of employees is the need for autonomy
Indicate whether the statement is true or false.C