A patient is angry and frustrated and is complaining bitterly to the nurse about these feelings. The nurse sits quietly and listens attentively, nodding occasionally. What Watson caritas process is the nurse using?
a. Creating a healing environment
b. Developing helping, trusting, and caring relationships
c. Practicing loving kindness
d. Promoting and accepting positive and negative feelings
D
Promoting and accepting positive and negative feelings as you listen to another's story is being demonstrated by this nurse. The other options are other caritas processes, but allowing the patient to reveal his or her narrative while not shutting down the negative feelings is the prime activity.
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