Which of the following is not a suggested tool for action planning?
a. A pro/con list
b. A to do list
c. Surveys
d. Responsibility charts
a. A pro/con list
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When you request an adjustment, asking the company to assess your claim and then propose a fair solution to the problem is
A) a waste of time. B) effective with small companies only. C) always more effective than proposing a solution of your own. D) helpful when you are uncertain about the exact nature of the problem. E) feasible only if you have hired legal counsel.
Which of the following statements is decisive in determining whether or not to study business ethics?
A. The answers to ethical questions are clear-cut enough; all business people already know right from wrong. B. Ethical concerns are as unavoidable in business as are concerns of marketing, accounting, finance, and human resources. Formal study of business ethics helps address these concerns so that businesses can integrate ethics in their decision making. C. Business and ethics simply don't mix. In the final analysis, self-interest, represented by profit, overrides the interests of employees, customers, and communities. Opinion and sentiment get in the way of efficient business decision making. D. Business managers don't need to study ethics in order to know how to treat employees, shareowners, and customers.
Stephen wants to ensure that his goals for his department are relevant. According to the text, he should ask ______.
A. who else is doing this? B. when will it be completed? C. how does this fit in with the broader mission of the organization? D. how will we accomplish this?
Referring to management, the saying "You get the union you deserve" best fits:
A. The industrial relations perspective B. The mainstream model of economics C. The human resources perspective D. The critical industrial relations perspective